About the course
The course Managing Modern Desktops will help you understand how to plan, design, configure, maintain, and troubleshoot an integrated communications solution using Microsoft Teams.
MS-720 is three-days sequential course and has ten areas of study.
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2022 Course outline
Module Learning objectives Plan for Teams Phone - Plan for a basic Teams Phone deployment.
- Plan for advanced Teams Phone calling options.
- Plan for Teams phones and devices.Plan and optimize network performance for Teams Phone - Describe Teams network requirements.
- Evaluate organizational bandwidth requirements with the Teams Network planner.
- Assess network using the Teams Network Assessment Tool.
- Optimize network and WiFi for media flow.
- Optimize media flow with QoS.Migrate voice services from Skype for Business Server to Teams - Understand how Skype and Teams interact.
- Plan implementation of Skype for Business Server Hybrid.
- Describe the pre-requisites required for migration.
- Configure Skype for Business Server Hybrid.
- Migrate users and devices to Teams.Configure Teams Phone - Configure emergency calling addresses.
- Manage Microsoft Calling Plan numbers.
- Setup and manage Operator Connect and Teams Phone Mobile.
- Understand Teams Phone policies and configuration options.
- Configure Audio Conferencing and Communication Credits.Configure auto attendants and call queues - Describe the differences between auto attendants and call queues.
- Design an auto attendant to gather information from callers.
- Explain how to set up auto attendants to implement your plan.
- Demonstrate how to plan call queues to manage many callers.
- Describe how to configure call queues to alert agents and route calls.
- Explain how to plan licensing for auto attendants and call queues.Configure and deploy Direct Routing - Explain how to configure and connect a Session Border Controller (SBC).
- Describe the process for configuring simple and advanced voice routing.
- Describe how to provision users, implement number translation, create, and assign dial plans.
- Explain how to configure and connect a Survivable Branch Appliance (SBA).Extend Teams Phone with additional services - Describe how Teams Phone interacts with other Microsoft services.
- Configure and integrate third-party policy-based compliance recording.
- Configure and integrate third-party contact center solutions.
- Design and register Voice Bots for custom developed solutions.Configure and manage voice users - Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it’s configured for your tenant.
- Enable users for Direct Routing.
- Manage per-user options for Teams Phone.Configure, deploy, and manage Teams devices - Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services.
- Differentiate between the different options for deployment and management of devices.
- Deploy Teams phones and Teams displays.
- Configure Teams Phone for Microsoft Teams Rooms.
- Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal.Monitor and troubleshoot Teams Phone - Diagnose and troubleshoot phone number assignment.
- Diagnose and troubleshoot Microsoft Teams client issues.
- Diagnose and troubleshoot call failures and quality issues.
- Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD).
- Diagnose and troubleshoot Direct Routing issues
- Troubleshoot and monitor Teams devices.